"Hi Rachel, Lily and Warehouse Staff
We have recently renovated our bathroom and we purchased all of our bathroom products from your store at Warrawong. From the first moment we stepped into your store we knew that the staff had a bit of an attitude. We were browsing different items in the store that we needed for our renovation when we were approached by Rachel and that's when the different attitude started.The attitude wasn't what we expected nor what is usual these days and the staff at this store need to be made an example of. We don't believe that we have ever had a shopping experience the same as this.The courteous, helpful and friendly nature of the girls in the shop was, to say the least "OUTSTANDING". If we made changes to our order it was never a problem; the girls couldn't do enough to help us.It was a real pleasure to go into the store; the girls made us feel like friends not just customers. The guys in the warehouse had the same courteous, helpful and friendly attitude; they quickly got our order together and couldn't do enough to help load the car. We were also very grateful that the warehouse held onto the products until we needed them during the renovation because we have no storage room at home for bulky items. Now getting back to the subject of this email "SERVICE COMPLAINT", my complaint is that the attitude of this store is not seen in all other forms of retail stores. Well done, I can't recommend you guys highly enough you were a real pleasure to deal with and I will be back when I do our second bathroom next year. Once again we thank you all for your great service. "
I would like to bring to your attention how good your customer service at your Warrawong store is. I the last few months I have been experiencing problems with one of your Kitchen mixers three times I had to go back to the store for replacement. Fortunately you have a very considerable manager Rachel Ozkeskin that she could see the problem with this mixer that without any hesitation she replaces it with another range. I have to admit the customer service my Wife and I have received from your Warrawong store it’s hard to receive it anywhere else if I have purchased this from somewhere else like especially Bunnings I would be still looking for someone to assist I would like to take this opportunity to Thank Rachel Ozkeskin and her staff in the Store and the warehouse too for their excellence in Customer Service and their cooperation THANK YOU ALL. "
"Hi there Highgrove Gosford. Just wanted to thank you for the great service with the replacement of our vanity top. We really appreciate the no fuss and professionalism."
"The level of support given to me on Wednesday 02 January 2019 was outstanding. Steve (Canberra Manager) and Peter were terrific. They both immediately acknowledged my concerns and set about resolving the issue of my failed shower rail system. Steve promptly organised and implemented a solution, not easy given the time of year. He also invited me to contact him at any time re this matter. My previous dealings with Highgrove (Fyshwick) have been positive, however, on this occasion you have excelled. This will go down as one of the best instances of customer support I have witnessed. PS Your plumber also deserves a mention. Lovely fellow. Thank you again for your assistance. "
"Hi Adrian, quick note to express appreciation to you in our recent bathroom renovation. Our bathroom and toilet have been combined and renovated by a contractor and completed last Friday. We are thrilled with the result and the quality of the fittings supplied by High Grove Lawnton are of a very high standard.
We purchased over $2000 of products from your store for this renovation. Can I say when we walked in to your store some 3 months ago now we did not initially intend to purchase from High Grove as we did have ‘preferred’ suppliers suggested to us by our tradesman.
However, your initial engagement (just as we were about to leave the store actually) secured our custom. From the start you gave us honest and frank communication and service. You didn’t push products onto us and allowed us the autonomy to make decisions (thank you – this is very refreshing in a sales environment).
You gave us a competitive price, and any phone calls, queries and even a return of an item, was handled with pleasant engagement and simply great service.
The 1 small hick-up presented with the vanity top can be put down to communication (and that is on my part too) – BUT this was the ONLY small component that did not go smoothly.
Adrian – again, thank you. We are exceptionally happy with the end result and particularly the products provided through you. You personally are the reason we went with High Grove – please continue to do what you do, as a customer we have welcomed and appreciated your demeanour, professionalism and approach throughout. (Happy for your to let you boss know of this e-mail and how valuable you are).Wishing you a Merry X’mas and a safe and happy new year."
"Hi, we just wanted to let you know that we had amazing service in your store on Saturday. Rachel, the lady that served us was exceptional at her job and even though I changed my mind a couple of times she was very helpful and very knowledgeable about your products. Once we finished in store we went to the warehouse to pick up our items, the man that helped us ( I didn’t catch his name but he was the only one there ) loaded our trailer and ute he was so helpful and kind, it was right on closing time so we pulled out of your driveway and pulled up further down the road to fix our tarps on the ute and trailer the gentleman had finished work and drove past us he saw that we had pulled over so he parked his car and came to see if we were ok and if we needed a hand, so lovely. You really don’t see this kind of service nowadays. We came up from Nowra and pretty well got all our bathroom needs $3519.00 worth, we will be doing another bathroom reno next year and we will definitely be coming back to your store for the rest of our stuff, so thank you. "
"Building three eco luxe pavilions in the remote region of Cape Tribulation in Far North Queensland presents many challenges. But, when it came to our bathrooms we had an exceptional experience. We worked with the Highgrove team in the Cairns showroom, and it was a faultless and totally enjoyable experience. We came to the showroom with a clear vision of what we wanted, a high end but relaxed luxury feel for our guests staying at mist at Cape Tribulation. The team at Highgrove could see our vision and delivered on every aspect of design and quality and shared our excitement of what could be. We used Highgrove for everything you could require in a high end bathroom, taps, tiles, vanities, handles, we even used their products for our kitchen. I cannot recommend the team or their products highly enough. A Seamless end to end process, handled with professionalism and I felt they were invested in achieving an excellent outcome. Thank you team Cairns for all your help."
"Over the weekend, my husband and I went to a number of stores looking at showers and vanities and we noticed that our dealings with Kieran was of a standard well above that of your competitors. He took the time to answer our questions and offer solutions. As a direct result of his customer service we decided to purchase the required products from your store. My husband returned to the store on Monday to finalise the purchases and as Kieran only works on weekends Anna assisted, once again the service was of a very high standard. We would like to congratulate you on employing quality staff and ask that you pass on our recognition and appreciation of their professionalism."
"I’d like to say a huge thank you to Daniel from the Summer Hill store who went above and beyond by helping me with a bench top which was out of stock. My original purchase was from Taren Point. Daniel had what I needed and had it transferred to Taren Pt. A thousand thank you’s for your excellent service Daniel! "
"Hi Bonnie and James - from the Mile End team. I recently made contact with you regarding the supply of your bathroom products for our clients, I would like to take this opportunity to thank you both for your time and effort into making this process as streamlined as possible. You both have made our clients feel very welcome into your store and taken care of all their selections, your prompt replies and service is second to none - Thank You. One of our clients is now building their 3rd project home using Highgrove bathroom products - please take this as a testament to the quality and reliability of the products and service you provide. "
"To Rachel, Ashley and Luke. Thank you for your service and helpfulness, from the help in choosing the fittings for our en suite renovations, to helping us with a couple of glitches that happened during the work. The en suite is now completed, and the fittings look great. Your products are of good quality, and your prices saved us money as well. We happily recommend Highgrove Bathrooms for service, knowledge,quality and friendliness. Thank you so much."
"Thank you for your kind words. It is really rare to meet somebody who is passionate about their job. Once again, your help has been truly appreciated."
"To all the staff at Highgrove, Merry Christmas and Happy New Year. We wish you all a very merry Christmas and have a great time with your families. We would also like to thank you all for all your great service over the past year. Really appreciated it. Couldn’t fault anyone of you. A job well done. A happy customer."
"Hi Matt, I just wanted to say thank you for an excellent customer experience. I’m so happy with the vanities & basins, and the black wastes just finish the bathroom off beautifully. Pic attached! Many thanks again"
"To Garry, Wishing you and all your family a wonderful Christmas and a Happy New Year. P.S – Garry I would like to thank you for all the help you gave me. It would have been a very hard task without you. Highgrove are very lucky to have you."
"Hi Rod, Just a note to say thanks for your efficient and friendly service. Sometimes when a customer is claiming a fault under warranty, business don't perform all that well, but I would have no hesitation in recommending your business. We had our replacement freestanding bath delivered and the non-draining bath returned with no fuss or drama. The new bath is just fine. Please let the glass guy know (sorry I've forgotten his name) that the product he recommended looks far more superior to the original idea we had. Worth every cent! Thanks for your help and I hope you and all your staff have a great Xmas. "
"Hi Daniel, Just thought you might like to see my first bathroom. One very happy customer and would highly recommend Highgrove Bathrooms. Thank you for being so patient with me and your expert advise. Will be back in touch after Christmas re second bathroom Wishing you all a safe and Merry Christmas."
"Thanks Emjay. I've just transferred $1285.00 to the account. I must say that I've been impressed with the service from Highgrove. I initially went to the Abbotsford store and was impressed by the service I received there. The service and communication from you and your colleagues has been of the same standard. Having visited more bathroom showrooms than i care to remember, I was so pleased when I found Highgrove!!!!"
"Hi, A number of weeks ago my wife and I decided to renovate our bathroom. We wanted to use products that suited us exactly. We wanted very specific things like a wall hung toilet suit, wall hung vanity and glass shower and a number of particular accessories. We found all of the items on the internet from various places. One Saturday I went to buy all of them. I spent about 3 hours driving around for the first two items but very unhappy with the places, service and general feeling.On the internet we found the vanity we wanted at Highgrove and my third place to visit was for this. I was met with Joseph Rodrigo when I walked into the Preston store. He very happily showed me what I came to get and when he realised I was after many other things he showed me all of the other things I was needing. To my surprise everything I wanted to buy that day was there in the store on show. Joseph put a package together for me and I went home very happy. There are a number of things important to my wife and I when we go shopping. These are good service, good quality products and reasonable prices. If any one is missing we tend to walk away. With Joseph I got everything including a very friendly natured gent I must say to you. There was Emjay and Lance who were also very friendly and helpful there. We will be there for our next project. Thank you."
"Just bought two and half grands worth of bathroom gear from their Mile End store. A bit of feedback you may want to pass on…..Really impressed….a young lass called Bonnie who had been there all of 3 weeks served us ….was fantastic….Knew her stuff, really personable….testament to their staff training that in that short time she had so much knowledge. "
"The team at Highgrove Bundall have been terrific. Nothing was too much trouble and each and every one went out of their way to help co-ordinate choices and design and integrate these with my ideas which at times needed to be brought back to reality. It was important to listen to the voice of experience! The crew work together as a team and this helps to create a friendly and welcoming atmosphere. Everyone was professional (including the delivery driver) and are able to draw upon a wealth of experience to ensure your project is a success. Everyone was great but I need to make a special mention of Garry (with 2 r's) who demonstrated a remarkable amount of patience to help make my project a reality. Thank you team Highgrove!!! Kym Dickinson (A very satisfied customer) "
"Good morning Ken and Michael. I am writing to you about our recent experience purchasing from Highgrove Bathrooms Preston. We were firstly greeted with a smile and hello. We were left alone to browse & ponder at our leisure, as our body language suggested. As soon as we looked in MJ's direction, we had her help & attention. MJ's advice and suggestion were clear and understandable, which were actually taken on board during our selections.We left the store with the feeling that we were given a good price, and good service, hence happy customers. There was a problem with the bath we chose, that there was only one bath left, and that it was in Adelaide, MJ negotiated a fair win, win for all parties on freight cost. Because of the GREAT customer service, and quality of products for sale, I have proudly given some of my friend's Highgrove Bathrooms Preston MJ's address and phone No. One of these is a property developer in northern suburbs, currently building 60 new homes.Ken, it is nice to see that you employ, younger generation with pleasant customer service levels.With experience like this we would revisit Highgrove Bathrooms Preston MJ. If we need any further bathroom products."
"To all the wonderful staff at Highgrove Bathrooms (especially Denise, Matt and Luke)
We would like to express our most sincere thanks for making our recent bathroom renovation (15.3.2017) a very pleasant experience. From giving us excellent advice in picking the right vanities, basins, tap sets and the shower screen to the seamless timing of the delivery of goods, your attention to detail and professionalism have been much appreciated and will be highly recommended. We will certainly refer our friends and family to your wonderful team. Hope you like the photos of the before and after!"
"Hi Ian. Hope all is well with you. Way back in January you ordered business cards and I was talking to you about renovating my bathroom. You told me to head to the Underwood store. We dealt with Brodie Cork and he was fantastic and really knew his stuff. I am pleased to say that I placed the order for everything this morning, and am expecting delivery next Friday for my install starting the following week."
"We recently completed some bathroom reno’s with SLA. We are over the moon with the end result, but mainly wanted to thank you and your staff for all of the assistance that was afforded us during this time. All bar a few small accessories were purchased through Highgrove."
"I just wanted to say a huge thanks to Zoe and Rhiannon in particular from your store. I spoke with Zoe originally who was a wealth of knowledge, friendly, patient and helped me through my Reno concerns. Both ladies have been accomodating and super helpful whenever I have called. I have found all too often that friendly and helpful service is hard to come by so please forward my thanks to them."
"Thanks so much Zoe. I also wanted to let you know how impressed I am with Highgrove Bathrooms. I did A LOT of shopping around for our new bathroom (both in store and online) and really found that you guys were a one stop shop. You have a great range, the products are very reasonably priced - but more importantly I found everyone in the store so helpful and friendly. When I told other bathroom places that we wanted delivery within a week they laughed at me. I think it is brilliant that you have it all in stock and are able to deliver so quickly. Thanks so much!"
"To Rhiannon, Zoe and the team at Mile End, We just wanted to let you know how much we appreciated your amazing customer service. Throughout the whole process you actually made us feel like we were apart of the family! Nothing ever seemed to be too much trouble, no matter what we threw at you! We certainly wouldn't have been your biggest customers (only purchased a vanity, 2x basins, tap ware and bathroom accessories but you certainly treated us as though we were!) Please keep up the great work and I would not hesitate to recommend you guys to family and friends. "
"Just wanted to say a big thank you for all your help today! You went above and beyond. My clients and I were so impressed. Service and knowledge like that keeps me coming back."
"Thank you Highgrove Bathrooms for your friendly service and offering me the most amazing prices to meet our families needs.... the individual service I was provided with needs to be praised. Thank you for fitting out our new family home with all our required products it's all beautiful and so fast with delivery! I would highly recommend you! Thanks again."
"Fantastic service this morning from Denise! Thanks guys, highly recommend!"
"We would like to thank you for your excellent sales service. You never tired to inform us of your products, which gave us confidence in our purchases. You further excelled in after sales service which is just as important. Any questions asked were answered with the same enthusiasm. We have had no hesitation in recommending you and your products to our builder, friends and prospective buyers."
"Hi Zoe. I just wanted to say thank you for your team’s service. I am extremely happy with the materials that I bought from Highgrove Bathrooms, but mostly the customer service has been excellent, in particular the after sales service. I appreciate the fact that you fixed up the stone bench top and everyone has been very helpful all the way. In particular Rhiannon has been excellent, she is always positive and helpful and providing suggestions (and patient). Please pass on my thanks again to her and the team."
"Thanks for you're exceptional service in the last few months as I've renovated my bathroom. It has been a pleasure. I'm submitting photos for the bathroom competition and hope you like the results!!"
"Thank you to the guys at Brookvale. We purchased the majority of our bathroom products. bath .toilet, all taps for bath, shower and basin. Toilet, heated towel rail, shower head basin spout grates etc. The guys were excellent Mark, Ben and Bill. Always excellent sales service and after service for any questions. I highly recommend Highgrove Bathrooms Brookvale. My bathroom is sheer luxury so thank you Highgrove, Tiles by Kate at Manly vale and Bryce Gearin Bathroom renovations and tiling."
"Thank you so much for helping us choose the bath it's delivered today. It was lovely speaking to you all yesterday and sorry we couldn't say goodbye properly to all of you as sure things were busy. PS thanks for the ciou bella Love to you all have amazing weekend. Xoxo"
"Hi it's Meredith Gourlay on behalf on my boys and me I would like to say thank you to Highgrove Bathrooms and Healthy Homes Australia for our new bathroom. It has changed our life."
"Having just completed a full reno on our new home in record time of nine weeks, was made possible because of our grate tradies and the helpful staff at Bundall Highgrove. Nothing was a problem for them to ensure I achieved a fantastic finish, as shown."
"Virginia store staff are the best I've ever dealt with. Outstanding customer service!"
"Was in the Ashfield store very friendly and helpful fantastic pricing to they look expensive but aren't."
"I've been working with your team at Preston on our house renovation the past few months and cannot speak more highly of them. Michael, MJ and Brian simply are brilliant. Michael in particular is an absolute pleasure to work with. I've thrown a few spanners at him (multiple changes, different deliveries, large order etc) and nothing is an issue. He's insanely meticulous and his customer service is second to none, which... these days is rare and extremely refreshing. Good staff are hard to find so look after them because it's what makes customers like myself come back (not to mention referring you onto our large network of friends and family). Having managed people in the past I know people are quick to report negative experiences and not forth coming with positive feedback - hence why I'm going out of my way to email you. They really are brilliant people passionate about your brand and products. "
"Thank you so much to you and your staff for your persistence in sorting the right seat for our toilet. I am very happy to inform you that Taylor has just dropped off the new one and IT FITS PERFECTLY. I will be happy to recommend Highgrove to any of our friends who may need new bathroom fittings."
"A big thank you for your help and communication to keep us advised. We found your store accidently whilst in the area and have had nothing but friendly service, advice and honest answers. I have no hesitation in recommending your company and especially your store to anyone requiring bathroom fittings. Again thank you and your staff."
“I just wanted to say thank you for all your help. You, Zoe & James made this confusing & stressful time for me much much easier. You particularly were very helpful from beginning to end, you helped me plan & execute lovely bathrooms. You were helpful, patient, kind & very generous. I would recommend your services everyday of the week! I did post a note of appreciation on Facebook Here are some pictures to show you. Once again, thank you, your assistance is greatly appreciated ”
“I have found you both to be a real pleasure, and a great help during my 4 wet room renovations. The renovations began 27th Feb this year, almost complete now. It's sounds a little crazy, but I was really pleased to have one of you always at hand, be that by phone or person to bounce something off. eg:- Will the white of the toilet matter if it isn't the same white as the vanity? Speaking of which, we had a couple of hiccups, but it was all sorted both promptly and professionally. I was never made to feel I was a nuisance. Again, a big thank you Alex and Rachel. You are indeed an asset to Highgrove Bathrooms. I would never hesitate to recommend for people to go there. Thank you for making my bathroom renovations a great experience”
“I would like to say many thanks for your good service and also to Darcy as he was excellent and very patient going around with my husband and I helping us and making sure we had chosen what we're looking for. There is also a middle aged gentleman working on the floor sorry we don't know his name but he is also very kind, helpful and pleasant each time we had to pop in there. Thanks to you THREE.”
“I would like to thank your wonderful staff at the Hoppers Crossing store, in particular Dan, for all their help. We are extremely happy with all our purchases and the service we received was impeccable. I will certainly be happy to recommend this store to anyone looking to purchase bathroom products..”
“I am writing to say what great service we received today from Ben and another young man whose name I did not get. They were friendly and helpful and we ended up buying everything we needed. Our son is a tiler and does bathroom renovations and recommended Highgrove Mile End. We were not disappointed and would highly recommend your store and staff to anyone needing bathroom supplies and good advice. Thank you again Ben. You are an asset to this store.”
“A big thank you to Highgrove Bathrooms. I decided to go into your Showroom at Brookvale to compare products and cost of purchases I had already made from other suppliers before starting my bathroom renovation – which I have since returned! After sitting with Ben with his product and design knowledge, he came up with ideas that I hadn’t considered which were not only cost effective but made a huge impact to my bathroom.If not for Ben’s time and patience and fabulous ideas I wouldn’t have my most amazing bathroom! I would definitely recommend Highgrove Bathrooms, not only for your quality products but your excellent customer service; your staff took the time and showed enormous patients, nothing was too much trouble.”
"Just wanted to say thanks for the excellent service we received yesterday from Cale. We drove over from Shepparton on the recommendation from a friend and we weren’t disappointed. In two hours Cale had us well and truly sorted, his knowledge and suggestions were most helpful. So thanks again and keep up the fantastic work, we will definitely be recommending you guys to anyone who asks."
"Hello, I was speaking to Brian today regarding my delivery yesterday and I mentioned that the person doing the deliveries was terrific. He was very considerate and took care to make sure I was comfortable with the items as we took them off the trailer. Please pass on my thanks and appreciation to Seb. In my work we have many deliveries at this time of the year and there wouldn’t be many delivery personnel who go the extra mile like Seb, yesterday."
"I would also like to send through a compliment to all of your staff who were working last Saturday the 30/01/16 when we were shopping. I come from a customer service background, and have been finding customer service standards in local retailers sadly diminishing. However when we went into Highgrove Bathroom in Warrawong Saturday every single staff member greeted us with a smile and asked if we required assistance. Once we had decided on the product we liked; Kyle looked after us extremely well and promptly. The other female sales assistants in the store were all fantastic too and attentive to all the customers in the store. We also felt that we were looked after in a very timely manner and were given a great price, which was fantastic and much appreciated as we had an appointment to meet and only had half an hour. As I said above every single staff member had a smile on their face and looked like they wanted to be there. This shows to me your store has got it right when recruiting. Excellent job and clearly we will be coming back."
"I recently renovated my bathroom with Highgrove Bathrooms, Underwood. The staff were very friendly and knowledgeable. The delivery was prompt and on time. I will definitely be using them again in the future."
"Fantastic customer service from Ben, Monica, Bruce and the guys in the warehouse at Highgrove Bathrooms Underwood. They made our bathroom renovations easy helping us from start to finish, with great advise and product knowledge. Highly recommend." Great staff and products."
"Nothing but praise for Bruce and his crew at Underwood store. Excellent customer service, great product knowledge and very helpful staff. Monika, Ben, Corey, Taylor and the leader of the pack Bruce are all excellent to deal with. They don't know how to say "No", always helpful and willing to go that extra mile to help the customer. I'm glad I ended up there otherwise I wouldn't have experienced the great customer service which seems to be lacking at MOST retailers."
"Ben, Bruce and the team at Highgrove Underwood have been wonderful in helping us with products and working with us as we changed our mind throughout the build process. Highly recommend Highgrove Underwood. Great staff and products."
"Omg! Everyone who needs or just wants the best advice and service regarding bathrooms or anything else Highgrove Bathrooms has on offer need to visit the Cairns store in Bungalow. We have shopped at this store before but today we thought we’d be prepared and printed off all the items we were after, however by the time we spoke to the staff ( 2 very professional males) our minds were changed – (Good way of course!). Our teenage son was with us at the time and they included him in all conversations, even giving him a free footy which brought a huge smile to his face. We were excellently served by both men however as the store was quite busy Jade Harris took over and his helpful advice was outstanding. Jade was very thorough and knew his stuff, he went above and beyond what we expected. We left the store with more money than we thought which was a clear indication that Highgrove was not just chasing the dollar and were truly there to help you with your needs. These 2 staff members need to be acknowledged for the work they do and Highgrove Bathrooms should be very proud to have staff like these working for them. They say it’s the little things in life that make a difference and this is a clear example. Thank you."
"Hats off to Jim from Summer Hill. I cannot speak highly enough of the incredible service provided by Jim. We are doing a new build and required products for our ensuite and bathroom. I made a few errors in the sizes of the products that I purchased but it was no problem dealing with Jim. I was given the option of either having the item replaced or offered a refund. All the staff at Summer Hill are very helpful and knowledgeable including Allan and Athan. Thank you so much for all your help and patience over the past few months. I love all the items that I purchased and am looking forward to moving in. I highly recommend anyone in need of bathroom, kitchen, laundry items to do yourself a favour and drop in to the Summer Hill store at 72 Parramatta Road. The prices are very competitive and I'm sure you will not be disappointed. Thanks Jim and the team at Highgrove Bathrooms, Summer Hill. You have made the nightmare of building a little easier with your fantastic customer service. All the best from us."
"Monika, I'm impressed with your quick, no fuss approach to after sales service. In a market place where every business promises service but rarely delivers, you guys are a refreshing change and I intend to pass your name on."
"Thanks very much for your prompt delivery today....what a surprise! It is always good dealing with you and we appreciate your professionalism. Talk soon when we need more!"
"I am zapping you an email as I have just experienced the best retail experience I have ever had at the Highgrove Bathroom showroom - Lyons street Cairns. I live 1 1/2hours drive away from Cairns and I parked up at the showroom at 5 minutes to 5pm (not realizing it was closing time yesterday afternoon), however, I was welcomed inside and accommodated regardless of the time (it was closing time) and could not believe after a day in and out of show rooms and hardware stores I found the vanity and tap and bath/shower tap and everything else needed for our bathroom renovation. Between Jade and Sharnee they quickly did up quotes were only to happy to negotiate (as the vanity was the last one in stock and still attached to the wall) and Jade was out on the tools prepping everything so it was all good to go. I left with the feeling of being treated like gold and honestly nothing was too much trouble at all for Jade and what a team they accommodated every question and query were only to happy to explain all the details thoroughly and went as far as to even connect some plumbing attachments so the system will be good to go. This went well and truly beyond what any consumer could expect. I cannot believe the high level of their service they went well and truly beyond the extra mile to the point were I left in the dark after 6pm and they were still smiling and happy. I cannot thank Jade and Sharnee enough for their high level of customer service and professionalism. Thank you"
"My sincere thanks for the courteous & professional service I just received today from Jade & Sharnee at the Highgrove store in Cairns. Nothing seemed to be a problem for them & even though it was a Friday afternoon, their professionalism, product knowledge and willingness to help is something that has become a rarity nowadays. And to boot, I was pleasantly surprised at the quality & price of the products that I purchased. Well done guys!"
"I would just like to commend you on your staff. I have made a few trips to your store now and the customer service and product knowledge was excellent each time unlike some of the other stores around Adelaide that I visited. Craig was brilliant each time with excellent customer service and knowledge, no question was left unanswered. I would like to personally thank you for your help. Ashly you are also excellent in the service you give, thank you to you as well. You both made me feel comfortable and you had time for me even though the store was busy. Please be very proud of your staff."
"I wish to thank the very obliging and efficient driver who brought my stored items from your Holding stock yesterday. I have already recommended your store to friends who are building. Thank you!!"
"Hi, just a quick message to let you know how happy we were when we visited your Ballarat store today, I wish I had gotten the name of our sales man but I didn't catch it, we made quite a few purchases and the salesman was extremely helpful, had some great advice and helped us with all aspects of our purchase in such a friendly manner, we are so happy with our purchases and the great value of your products, thanks high grove bathrooms Ballarat!"
"Thank you once again for the outstanding service I received from the team at Highgrove Abbotsford. The product is first rate, very stylish and represents fantastic value. I would like to especially mention Prakash for his excellent guidance during the purchasing process and particularly for after sales support. He was endlessly patient, thorough and showed great attention to detail. I am a repeat customer and plan to purchase again. I will continue to enthusiastically recommend Highgrove Bathrooms. Congratulations on a fabulous enterprise."
"I am sending this message to say thanks to firstly Nicholas and subsequently Kaylum at your Virginia store for the excellent help and service my wife Pat and I have received during our recent visits to select various products. The excellent courtesy and help shown to us warranted me to advise you of our extremely pleasant and helpful experiences that we received on our visits. We hope your products will be as good as the service we received."
"First of all I like to congratulate the staff at Highgrove Bathrooms, especially Tim and Wayne. We are most impressed of the standard of knowledge and after sales service by Highgrove Bathrooms. My customers and I are very satisfied with the service and professionalism, price structure, quotation and response time. I found Highgrove Bathrooms staff has risen above the standard tradition. With great pride can I recommend the products sold by Highgrove Bathrooms. We happy with the decision we made, dealing with Highgrove Bathrooms."
"We would like to express our appreciation for the excellent customer service which we have received in the last 9 months from your Store Manager Rachel Ozkeskin at Highgrove Bathrooms Wollongong, 1/72 King St Warrawong. Rachel was fantastic with us and nothing was ever a problem, she was always very friendly and helpful to assist us in choosing all our bathroom items for our renovation. She made sure all our purchases were available for when we needed them and kept us informed at all times by phone or email. Rachel's quality service is commendable and we would recommend all our friends to shop at your store in Warrawong."
"Have been to the Summer Hill store on several occasions now and purchased a mix of items items. Michael has always given terrific service. No pressure to purchase, knowledgeable on products and easy to deal with. I've shopped around quite a bit and found the pricing and quality at Highgrove's to be very competitive."
"Just wanted to say how impressed I was with your shower displays when I went into your Hoppers Crossing showroom today for my first time. I have been looking around for a shower glass panel and a basin and I had been going to different suppliers but yours was far the best shower display, making my decision a lot easier for me. A young man Heath served me and was very knowledgeable and helpful with my selections. So just wanted to say thanks and will definitely be telling my plumber and tiler about how good your shower displays are for their future clients."
"One very happy and please customer,
It's been a very long time since I've felt like a valued customer, where nothing is too much bother and customer satisfaction is paramount. I can gladly say your staff and the acumen of your business is brilliant. Through my own fault I purchased a vanity unit and top that was clearly too big for the space it was going into. Without any fuss or bother these goods were exchanged and have saved me a lot of worry and heartache. If you could pass on my sincerest thanks to Justin Platten that would be greatly appreciated. He is without a doubt a true asset to your company.
I will be recommending your business to anybody I know that has building or renovations coming up soon."
"Thank you so much to the team at Highgrove Bathrooms Virginia for their exceptional customer service. They were all very accommodating, approachable and efficient. A special mention to Nick, whose interior design knowledge helped me turn my ideas into reality and creating my dream bathroom. I highly recommend Highgrove Bathrooms Virginia to anyone who is building or renovating their bathroom!
"I just used Highgrove - excellent. Their website is great and I had everything picked out before visiting store and loading up ute."
"Would like to take this opportunity to thank all the staff at the Warrawong store, I think I was one of the first clients in your store last year and have spent this year singing your praises.
The team are extremely knowledgable, efficient & above all friendly, I will have no hesitation in recommending and using your services in the future."
"We cannot improve on the sentiments of the “Jones Family” from Ormeau! We also are very glad we used Highgrove Bathrooms at Underwood.
A very big sincere thanks to Bruce and Ben, plus the other staff whom we do not by name. Your support, patience and guidance was very much appreciated and found it a much easier experience than we anticipated. Could not recommend them highly enough and they certainly do make you feel like very comfortable. We wish you all the very best for your growing success, and your pending marriage Ben."
"A very big thanks to Bruce, Ben and the staff at Highgrove Bathrooms, Compton Road, Underwood. They have been friendly, very helpful, efficient and also had us laughing out loud with their humour over the last weeks of renovating our Ensuite, Toilet, Laundry and Bathroom. We felt like part of the family and will recommend this team to everyone. We wish you all the best in business and at home."
"Frank the most helpful sales man! Has been such a dredging change to deal with such friendly happy sales men. Thanks Frank and Ian. Can't wait to see my new bathroom all finished! One extremely happy customer."
"Thanks again for your amazing service and follow up service. You have gone out of your way to help us. Your staff are friendly and helpful. Even when you are all obviously very busy.
Attached are some photos of my bathroom Renovation, using your lovely great accessories at fantastic prices, of shower head (love the shower head, water falls softly and nice and high to allow my 6’5” son to stand under a shower), shower and basin mixer taps, towel rails, short –tall boy for storage.
So very happy with your service, and with a great smile and pricing to match. Your website is great, user friendly, and shows exactly what you have and pricing available without having to contact store to get a price. Once again, Thank you.
I wish you well and a very successful business."
"I would like to express my thanks for the great quality of service I received at your Mile End Showroom. I researched my vanity unit and taps online, an easy process that gave good visuals of your products. I then spoke with Ashley over the phone whom promptly organised and held these items for me as I live in the country. Then, upon arrival, an easy purchase and collection of my goods. It is great to have such professional service with friendly staff. I have, and will continue to, promote your business.
Thanks again, I will return"
"My wife and I recently had the pleasure of being served by Adrian Purcell at your Redcliffe store. I don't usually take the time to send complimentary emails, however the service provided was exemplary and I felt I needed to express just how greatly appreciated it was.
I called and spoke to Adrian on a Wednesday regarding the Omega toilet suite, he was most accommodating, offering to take one out of the box, as there was no floor stock, so that my wife and I could confirm the height and style were to our liking. I was quite impressed by this as it was a very different response than I had received from other stores.
I didn't make it in the next day, as promised, however we made it in on the Friday to be told that the suite had been sold to a couple that he thought was us. He then spent the next 15 minutes finding a store that had 2 in stock for us and went and picked them up, not even a mention of a delivery charge.
All in all from the moment of first contact I was extremely impressed with Adrian's professionalism, ability to interact with multiple customers at once while still making each individual feel important and calling back promptly and on the time that he said he would.
Buying the toilet suites is just the first step in a complete renovation of one bathroom and building of an ensuite. Rest assured, my first point of contact, although it isn't the store closest to me, will be to Adrian at Highgrove Redcliffe."
"My husband and I have put in two bathrooms and a laundry using your products, and each time we came to the Summer Hill store we were able to secure Ben Crosland to help us. I can't stress enough Ben's professionalism and helpfulness. It has been a real pleasure to work with him, he has been invariably courteous, patient, knowledgeable, and given us great advice. Everyone raves about the products we bought and we are extremely happy that we used Highgrove."
"My wife and I visited Highgrove Bathrooms on two occasions and were fortunate to be served by Ashly Lock. On the second visit when we had brought along some pictures of the existing toilets we wanted replaced, Ashly could not have been more helpful. We were both amazed at the effort that Ashly quite happily went to in sorting out appropriate items for us.
Ashly provided the best service of anywhere I have been to for a long time – not just for bathroom supplies but for anything. We will certainly be back and will be recommending Highgrove to our friends."
"We felt we needed to advise you that we are very pleased with the customer service provided to us by your sales consultant Mr Benjamin Tubb from Underwood.
We asked many questions and sought a lot of details about plumbing items and Ben always ensured that we never felt uncomfortable or that we were wasting his time.
Ben always insisted that we receive the best price his store could offer. This brings much relief to us when trying to build a new home.
Ben displayed a very comprehensive knowledge of plumbing items and ensured that every item was well outlined.
We are very pleased with our purchases.
Our builder referred us to REECE Plumbing but we have informed our builder that Highgrove provided better customer service and better plumbing prices."
"Just thought you should know I received awesome service from your staff member Michael. Very Helpful!!! He deserves extra credit."
"Just wanted to thank you for your kind assistance in processing the Omega Guest Towel Rings. I do appreciate the effort involved. I'm also most impressed of the after sales service extended by Highgrove Bathrooms. Great Staff - Great Company! Thanks again. "
We returned from holiday to find the bathroom renovations finished and fabulous. Thank you very much for coordinating smoothly with Bruce our plumber. We are impressed by the service offered by yourself and Highgrove Bathrooms and we shall definitely recommend you to others. With many thanks."
"Just wanted to send this email of appreciation and thank you for your great service. It has been outstanding from Sales to Delivery.
You will be highly recommended by myself & my wife to all!"
"As the owner of Cairns leading bathroom renovator, I am happy to be part of the Highgrove Bathrooms experience. Providing an innovative well priced range of products Highgrove Bathrooms have enabled us to provide designer bathrooms at more affordable prices. Our business relationship with Mark Jensen, the Highgrove Bathroom Manager in Cairns is second to none. Mark has brought with him a heightened level of service and energy. Highrove works for us."
"Just thought we would email some of our photos of our new bathroom after purchasing the High grove bathroom products.
We are wrapped with the finished result and have a lot of complimentary remarks on our new bathroom. We would like to personally thank you for the advice and suggest on the selection of you products and helping us design the perfect bathroom for us. We would also like to thank you for organizing the bench top to be dropped off at the stone masons and picking it up. Your customer service was a credit to high grove bathrooms. We are very please with the products that we have purchase as you will see in the attached photos."
"Over the past few weeks I have been visiting your store to get various items for a renovation. Your employee David was friendly and patient. I needed to order a custom sized shower panel, David had organised a quote for me within the hour.Two weeks later I had organised to pick the glass up on Saturday Morning. My husband said that when he picked it up, the employees were really helpful. About 30 minutes after he arrived home, Madison called to check that he had made it home with the glass ok. I had been dealing a lot with Bunnings in regards to my renovation and I was treated like I didn't matter. After dealing with Highgrove, It was so refreshing to have someone care, it is a rare thing.
I just want to extend my thanks to the employees at your store. If I ever get asked where to go for bathroom supplies I will definitely recommend your store."
"Rory from the Collingwood branch was extremely helpful throughout this bathroom renovation, with advice, recommendations and suitability of your products for our room size and budget. He had helped us six months earlier with our en-suite replacements, after a flood that caused a lot of expensive damage to our ensuite and adjoining loungeroom wall and carpet (built 1980) .Rory suggested we come back when we intended to do the main bathroom and he would look after us. He did. Highgrove held our chosen stock while we got to a stage in the reno where the goods and plumbing was required. Nothing was too much trouble and when the fitting were wrong they were exchanged with no hesitation. They even helped us load the trailer."
"My husband and I are new customers to Highgrove Bathrooms in the Canberra store where Michael Creech has been taking excellent care of us. We wanted to let you all know the excellent service Michael has provided, his knowledge of the products is outstanding and are very well priced. We would like to take this opportunity to thank Michael for his patience and understanding throughout our journey of building our first home.
We will definitely be going to Highgrove Bathrooms Canberra for all our bathroom needs in the future as the prices and services are outstanding. We would highly recommend Michael Creech at Highgrove Bathrooms.
"Dear Highgrove Bathrooms Canberra,
I would like to thank all the staff at Highgrove Bathrooms Canberra following the recent purchase of my new bathroom suite. I found the staff extremely knowledgeable and helpful throughout my experience with them. They did not initially have all the items I needed in stock, however I was reassured that I would be contacted as soon as my order was available. Soon after, I received a telephone call to inform me that my order was ready for collection. I found the staff both professional and courteous, particularly the store manager Michael, and have no reservations in recommending them to other customers."
"Thank you for the outstanding customer service you provided to me in our renovation project. I was thrilled to discover such stylish quality and cost effective bathroom fittings.
The clincher in returning again and again was the friendly, knowledgable and excellent service. I will be a repeat customer and have recommended your store to others with confidence.
Thanks again for helping to make a daunting challenge so much easier."
"Over the weekend we called into the show room looking for a very specific vanity and tap.
Your staff member Alan was very helpful. It’s not often one gets or gives praise to people but I feel in this case we have to.
Alan is a credit to your business. Not only was he professional and helpful but went that little bit further. He is enthusiastic, product knowledgeable, bright and very friendly.
It made our shopping experience a good one.
Alan deserves to be recognised within the company."
"I wanted to thank you for looking after me over the past few years!
It is an absolute pleasure dealing with you as you are always polite, very patient & nothing is ever too much trouble.
Even though it is often very busy at Highgrove Trading you still always ensure that everyone is looked after & happy.
You are great at your job & you are a true professional!
Have a great day.
"Thanks for your help Highgrove Bathrooms - my bathroom looks fantastic now (if I do say so myself). A before and after photo attached.
I will be back for sure and am sending friends to you. Thanks again."
"I am writing to say how helpful your employee Alan has been in serving me when I have been in 3 times lately, agonising over things for my new bathroom.
He is endlessly patient and gives me good advice.
I have bought a few items and will be back in the next fortnight to complete my purchases. Please congratulate him."
"I drive from Ballina, NSW to buy my plumbing supplies from Wayne at the Bundall store. I speak to him over the phone to make sure the products I want are in store before I make the journey. He is always happy and helpful and has my purchases put aside so that I am able to be in and out.
Although, my last visit to the store required me to bring my 20 month old son who fell asleep on the drive. Wayne was able to serve me.... And sell me numerous items I hadn't thought about such as towel rails and shower shelves, all while my son slept.
An excellent employee. I will be back to continue my renovation shopping with Wayne. "
"I'm writing to thank Alan so much for his outstanding customer service, it really is beyond compare! I have never had the pleasure of dealing with someone who is so professional. We had a couple of little hiccups with what was a very big order and he attended to each immediately rectifying the problem with a couple of hours. He is an absolute delight and I recommend him and Highgrove to everyone I know considering renovating their bathrooms.
Thank you once again Alan you have been amazing!"
"Just wanted to say a huge thank you for your products and service that you provided today.
After a terrible and costly experience with one of your competitors, you restored our faith in the industry by being honest and providing both great prices and service. I would highly recommend your business to anyone renovating. Thank you once again"
"We cannot recommend Jim and Alan at Highgrove Bathrooms, Summer Hill enough. Having been in the nightmare of renovating a bathroom with so many supply stores in Sydney, it was an absolute delight to walk into this beautiful showroom. They had everything in stock. From the customer service, product knowledge, price competitiveness, quality finish of products, delivery(outstanding 5.5 stars) and product exchange; nothing was too difficult for these guys.
Being an older house we had a few problems with our renovation. The Sales Manager, Alan, was so helpful and patient with us. He talked us through the difficulties and provided AAA+ service. We couldn't be happier with the results and feel so good about the shopping experience. Congratulations Highgrove."
"Brad, just a short note to say thank you for your assistance on Saturday when we purchased the 9 Corindi bench mount basins also appreciated was the ability to pick them up today from your store thus assisting our builder get back on line. Once again thanks for the professional and prompt service"
"I am just taking the time to thank you all HUGELY for all your help while we have been building our house.
I cannot thank you all enough, especially Adrian and Jim- you both went well above and beyond customer service to try to problem solve- we certainly had some challenges. Adrian and Jim your customer service is what makes businesses successful- thank you.
When I stated looking at bathroom supplies I thought that Highgrove would be too expensive for my budget but I was very excited that you were so much more reasonable then I thought- but I would shop at Redcliffe just to get the service and care that you all gave me and my whole family during my house build and I would not care what the price tag was now.
I would have no hesitation in recommending your store to all of my friends and family!
Thank you once again, I really appreciate it."
"Yesterday I came into your showroom at North Ipswich to purchase a Kitchen sink and Tap after being recommended by Stewart at Everything Cabinets at Rosewood who informed me Tim would take care of me. And he certainly did, so much I just wanted to let you know . I was extremely impressed by Tim's outstanding service. Not only was he very helpful but I found him easy to talk to in fact from the moment I entered into the showroom the service was sensational. He is a stand out in today's society. Friendly polite and down to earth and I will be back as we are about to renovate our whole house. My husband and I are small business owners in Ipswich and have been for 25 years and sometimes when an employee stands out then I really feel it is just a small token of appreciation to recognise this so I am.
I was also introduced to another gentlemen that works for you by Tim that came into the showroom when I returned upon the decision to come back and buy an optional extra for my sink, and he too ( I do apoligise I have forgotten his name although I do remember he lives on the North side near Morayfield) was very friendly and very polite.
The showroom is also beautiful and a pleasure to walk into. I will recommend your business to everyone. And rightly so."
"A BIG thank-you to the boys at Pialba. Helpful on the phone before we drove down from Bundy. Helpful and polite when we arrived - just before knock-off time. They showed mum her alternatives, and suggested options. they then loaded the car for us and, then rearranged things when they wouldn't quite fit as planned!
They kept up the banter and the cheekiness throughout.
I particularly liked the parting...
"Thank-you for shopping at Highgrove Bathrooms. We hope your shopping experience was pleasant and hope to see you again soon. Have a safe drive home"
All spoken in a very deep, serious voice, but with accompanying grin.
GREAT JOB guys!"
"I'd like to commend the service and advice I received from Brad Purcell. Brad was able to do in 1 day what your oppposition, couldn't manage in 5 months - specify and quote for 6 bathrooms and associated products for our development in New Farm.
Brad performed very well under pressure and was professional and polite at all times even coping with severe technological challenges. We have now ordered our 6 bathrooms and can tick that off our development list: a great and formerly elusive feeling. Brad has been in the industry for a long time and he is very knowledgable. As a customer it was a pleasant change to encounter a professional rather than a normal run of the mill salesperson, who promises but can't deliver.
Congratulations on having someone of Brad's calibre on your team."
"I'd like to give a heartfelt thank-you to Adrian from your Redcliffe store. He is a true gentleman who knows the true meaning of excellent customer service!
Today I was trying to source a specific toilet which I'd seen on your website. I was on a budget and (here was the tricky part) needed it very urgently! He didn't have the particular item in stock, but instead of suggesting that I ring around other stores to see if anyone else might have one, he offered to ring around for me. He then phoned me back, having sourced the item - but unfortunately it was at the Sunshine Coast and we were unable to get it delivered in time. It wasn't for lack of trying on his part though - just my circumstances.
Adrian was easily THE most pleasant and patient man I've ever had the pleasure of dealing with. And given my lack of knowledge of all things technical/plumbing (like adaptors, toilet set-backs, collar connectors etc) I really appreciated the extra lengths he went to try to help, and to also help me understand what it was that I should look for to make other types of toilets fit.
Quality people/staff like Adrian are indeed rare gems and should be acknowledged for going over and above to help their customers.
If I ever need anything else bathroom-related at any stage I will certainly be using Highgrove Bathrooms asking for Adrian!"
"Wow thank you so much Jim.
So many business could learn from your level of customer service. Great
I really appreciate your effort to chase down these mirrors for me
I look forward to receiving / or collecting them – I’ll wait to hear from you
Don't stress I'm not on a time line just very happy that you were able to source them"
"Again I say "Thanks for the excellent service". In this business of getting quotes for renovations we have encountered many people ... some tradies, some sales people. The people who stand out are those who are "can do people" ... these people go out of their way to make it happen. You are one such person!!!"
"I would love to thank Rory and Justin for all their help during my recent bathroom renovations and their patience with my many visits and many questions.
Highgrove bathrooms and the team at Abbotsford helped me create a bathroom that looks like it belongs in a resort and is a joy to use, without it costing a fortune . Everyone who has seen the Ottimo bath falls instantly in love with it and can't believe the price.
We completed the powder room with the Flo vanity
I loved the Ceilo range so much I even use it in the pantry for the tea towels and hand towels.
Hopefully you love the look as much as I do. "
"I found everything I wanted in the one store (Mulgrave) which was great and Nick and Brian were a great help along with Courtney in assisting me to choose things for this amazing bathroom."
"We would like to thank you and Alan from Summer Hill Highgrove Bathrooms for making our dreams come true.
We are so pleased with the final result and the quality of the products from Highgrove Bathrooms and Alan's outstanding customer service and care, making our experience with Highgrove a most exciting purchasing experience."
"I would like to acknowledge the professional service we received from Jamie at the Townsville store, he was very helpful and delivered all our products to our home. It was a pleasure to deal with your regional store."
"We have just renovated our bathroom and are totally loving our highgrove bath, shower and vanity! I'm sure you will agree its a vast improvement from the lovely old brown shower. I must say that we got some fabulous service from Troy Thompson at the Ballarat store. He made our reno so much easier with his service."
"This is just a quick note to say thank you for your valued assistance during the recent selections and purchases for the last three renovations we have been working on. Your help and advice saved us a lot of time and unnecessary costs.
Once again thank you."
"I love my new bathrooms and would not have been able to do my renovations without the great products, affordable prices, fantastic service and friendly support that Highgrove Bathrooms Bendigo offered me."
"Just a note to thank you for your great service. Byron was very helpfull in the showroom to help us with our bathroom needs and Scott was more than helpfull and obliging in getting all the gear up to the the unit. I hope the boss values you as great ambassadors for your Company. I recommend he gives you both a promotion or a raise or both.
Thanks once again guys."
"I have now been to Highgrove several times and each time the service level has been fantastic. Well done to you and all your staff"
"Rubber Ducky bathrooms would like to thank you, for continued excellence and loyalty inservice, and reliability in all the products we use in our bathroom renovations.
Over the past 6 years, Nothing is ever a problem, it is an absolute pleasure to work with your 5 Brisbane stores and extremely helpful staff.
The excellent value of HighGrove bathroom products, ease of installation and design are second to none. Get stuck, call Duck"
"It is very easy for people to complain and we often forget to say hey good job! I know you have had a tough week. For everyone who is nasty there is an equal. I appreciate the effort and time you went into helping me out when everyone was screaming at me about the vanities. I was especially impressed that you brought them over yourself. It is Friday and your horrid week is over so kick back and enjoy some wine and chocolate on me. Cheers."
"BOUQUETS to Highgrove Bathrooms for outstanding service, which is a credit to the company. We will be back any time we need bathroom products."
"To the staff of 'Highgrove' with thanks for your wonderful service."
"My husband and I are new customers to your Newcastle store where Brendan has been taking good care of us. We wanted to drop you a line to let you know that we have nothing but high praise for Brendan, his knowledge of your products and willingness to assist and spend time to explain things to novices like us is incredible, his professionalism and first class customer service approach to his work is a real credit to him and your store. We would not hesitate to recommend Highgrove Bathrooms to our family and friends (in fact we have already sent 2 friend’s up to see Brendan) not only for your competitive pricing but for the excellent all round customer service that we received from Brendan whilst dealing with your store (which is very hard to find these days) - Brendan is an absolute asset to your store & brand."
"Our bathroom is coming along really well. Very happy with Highgrove Bathrooms. I’ve been looked after really well. Also had good reports from some builders."
"I'm a local Plumber/Carpenter and have been buying, installing and recommending bathroom products from Highgrove Bathrooms for the last 3 years. They have beautiful showrooms that display the latest designs in P.C's with prices that are highly competitive. The products are excellent quality, easy to install and the after sales service is fantastic. I recommend all my clients who are building or renovating to first check out Highgrove Bathrooms and they have all been very happy with the wide range on offer and terrific prices. "
"I am writing to make comment on the excellent service my wife and I received recently from your sales team at your Stanley Street, East Brisbane business. We are carrying out renovations including to our bathroom in our townhouse in Paddington. Your staff member Lachlan was both kind and helpful dealt with all our queries and subsequent purchases and was very professional in his dealings with us. He obviously knew his sales product. We thank all your staff for their courtesies. Thanking you"
"Just a quick note to say thank you for your help. When our old toilet's pedestal cracked, we called a local Plumber (Dean Wheeler, Dunnydore P/L) who recommended you.
When we walked in the door we were met by a salesman (Ben Walker) who actually knew what he was talking about and was very informative, in pointing out various features of the different units. He responded to our our questions with clear answers, allowing us time to contemplate and assess our needs. This made the task so much easier for us, and we appreciate the help that was given. Thank you again."
"Customer Service: + 10 out of 10
Exceptional! Outstanding! Excellent! Professional! Friendly! Awesome! Stella service!
What more can I say about Brad (when he was there) & your Underwood store. I keep going back, not just for more great Highgrove products, but for the exceptional Customer service and invaluable assistance that Brad gave me about the products throughout the course of our home renovations.
I have no hesitation in highly recommending the Highgrove Underwood store to all my friends, as I am sure that they will be well looked after by the team at Underwood. I am so grateful for all your assistance, patience and great advice."
"Great customer service, great price at East Brisbane. Happy Customers, thanks!"
"I am sure that you would be aware, that any retail business receives its fair share of unhappy customers and complaints from the public. This however, is not one of those. I would like to express a sincere thank you to your staff at Highgrove Bathrooms at East Brisbane. I have received excellent advice and service from your staff and in particular Daniel. From the moment I began shopping for items for our new ensuite Daniel made choosing and organising items easy and a pleasurable task.
I will be highly recommending Highgrove Bathrooms to our friends and as you know word-of-mouth is the best advertising. Please be sure to thank your staff from me and I look forward to dealing with Highgrove Bathrooms in the future."
"Brad, Just wanted to say thank you for your great customer service ethics. Although I have not purchased anything yet from your store, your genuine kind assistance is 2nd to none so a very big thank you!!
P.S. Also thank Roger at the Gabba store for me as he too has great service skills just like you which are hard to find these days. Thank you!!!"
"I wanted to drop you a quick email and let you know of the tremendous customer service continually provided by Wayne at your Bundall showroom. We purchased our entire tapware and basins for a 6-bathroom house in Paradise Waters last year after getting many quotes from your competitors, including Tradelink and Reece. I received such fantastic, helpful, professional and always happy to assist customer service from Wayne that it left me 100% satisified and he truly exceeded expectations. I was so glad to have purchased from your store that I have continued to refer friends and suggest they seek Wayne's assistance when looking for sanitary bathroom products.
I have since come back looking for additional items that we can use in our home and it's always so nice to receive genuine caring service from Wayne, and to be remembered not just as another random customer walking in through your doors.
Please pass on our sincerest thanks and appreciation to Wayne. You really have an amazing employee, very hard to find these days."
"I wanted to pass on my thanks for the exceptional after sales service provided by Tony at Underwood. We will happily drive 1.5 hours to Underwood to purchase our next bathroom products as we know that we will have service commitment that isn’t just about the sale
Tony’s excellent service is really appreciated."
"Thank for your great service and your fantastic prices on all of your items,You have the best prices in Adelaide ,I should know, i've been to them all and Highgrove Bathrooms have the best prices around Adelaide ,The great services is a bonus."
"I wanted to take the opportunity to pass on feedback about the service that we received on Monday. I dealt with Robin and Josh over the phone and both men were absolutely exceptional with customer service. They were polite and helpful and went out of their way to make sure that our order was correct and to our needs.
Robin was working past 630pm but still committed to delivering our glass panels that evening. A lot of other companies would have just put it off until the next day – which would have caused big issues for us.
We are really impressed with the service of Highgrove and will recommend your store to anyone looking for bathroom products. It is rare these days to find such a high level of service, and it very refreshing!
Wishing you a fabulous day!"
"Thank you for all your help and for making this such an easy and enjoyable experience. Got to love the One Stop Shop!!!!!"
"Thank you so very much for your fantastic service on my several visits to Highrove. I was totally unprepared for the flood renovation and you assisted me in so many ways from being patient and accepting of my un-preparedness to offering creative ideas for my needs that I could not have come up with. Including going beyond your role and helping me source a bath elsewhere when my requirements were not able to be met with a Highgrove product.
As I see it you were able to assist me with way more than just supplying products. I am now able to feel confident and even excited about the new bathroom and I look forward to recommending Highgrove at any opportunity I have.
Hopefully I can send you a photo before too long of the finished products."
"I am writing to bring your attention to the outstanding customer service I received from your team at the Underwood store.
I had the delighted pleasure of dealing with all three of the gentleman there at one point or another during my recent bathroom renovations, and their professional and courteous attitude was a great change to the usual customer service I had received whilst getting quotes.
Their patience in handling my specific issues were very important to my husband and I and even though there was a lot of back and forth calls/visits not once did they make me feel like a nuisance - nothing was too hard.
Service like yours is rare in business these days, and I did not want my appreciation to go unstated. Thank you so much for going to such great lengths to make sure I was purchasing the best products for my bathroom.
Keep up the great work"
"OK so after 15 years of over priced, average, and actually outdated products in Townsville I can only say THANK HEAVENS FOR HIGHGROVE. You actually have given everyone the opportunity to have a great bathroom. I don’t want the same bathroom for 15 years – I want to change it when I need to and be able to afford to do so. Go guys & girls - I hope you make a mark – give the others a run for their money."
"In the recent January floods, my house was inundated and consequently we are in the process of replacing all the internal structure and of course the kitchen and bathrooms. We purchased quite a few products from your January flood sale and while there were told by your friendly and helpful staff that we were eligible to apply for a free bathroom vanity from your company.
Our new vanity arrived several days ago and I am writing to express my deep gratitude and appreciation for your generous gift. As our insurance company has informed us that we are not covered, our expenses will be considerable and having a free vanity unit supplied is such a wonderful and unexpected bonus.
Your thoughtful and considerate contribution has been a wonderful morale booster so thank you from the bottom of my heart."