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FAQ's

• How do I start using the Product Configurators?

  Our configurator is designed to be intuitive. Simply select the product category you wish to customise, such as a shower rail system or vanity, and use the menu to toggle through different finishes, sizes, and components. You can view your design in 3D from every angle or use the AR feature to see it in your actual room.

• Do the models reflect the actual size of the products?

  Yes. Our 3D models are built to scale using high-resolution textures to accurately represent our finishes, includingChampagne Gold, Gunmetal, Brushed Brass, and Chrome. However, please note that screen settings (brightness and colour warmth) can slightly alter how a finish appears compared to seeing it in person at one of our showrooms.

• Do I need to download an app to use the Augmented Reality (AR) feature?

  No app is required! You can access our Augmented Reality (AR) tools directly through your mobile browser. Simply click the "View in your space" icon on a compatible device, and you can place the virtual product directly onto your bathroom floor or wall.

• How do I start using the Bathroom Planner?

  You can start by choosing a standard room shape or entering your specific wall measurements for a custom layout. From there, you can drag and drop doors, windows to mirror your actual bathroom structure. Bathroom Planner.

• Can I use the planner for unusually shaped bathrooms?

  Yes. Use the "Custom Floor Plan" option to move individual walls or add alcoves. This is perfect for L-shaped rooms or bathrooms with awkward corners, allowing you to plan your layout with centimetre-perfect accuracy.

• How do I see my full room design in my actual home?

  Once your 3D plan is complete, you can use our "View in your space" AR feature.On a mobile device, this allows you to place a virtual 2m x 2m version of your designed bathroom in an open area.You can literally walk through your new layout to check the flow and spacing before buying a single tile

• Do I need to finish my design in one sitting?

  No. You can saveyour bathroom design by entering your email. This generates a unique link that allows you to reopen and edit your floor plan later, or share it with your local Store, family and interior designer for feedback.

• Can I print a shopping list from my plan?

  Yes. Once you have placed your chosen Highgrove Bathrooms products—like ourSYMMETRY tapware or OASIS outdoor range—into your 3D Bathroom Design, the planner can generate a summary of the items used. You can send or take this list into any of our showrooms to finalise your order.

• Are the plans exactly to scale?

  The 3D Bathroom Planner is a visual design tool intended for layout and aesthetic planning. While it helps you visualise where your vanity or shower will sit, we recommend consulting with a licensed plumber to confirm that your pipework and drainage align with your 3D vision.

• What is the best device to use the design tools?

  While the planner is accessible on mobile, we recommend using a desktop or laptop for the initial room layout and "drag and drop" design phase. This provides a larger canvas for precise wall measurements. Once your design is saved, use your mobile to launch the AR "walk-through" mode.