Warranty
Warranty Request FormOur goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
To the fullest extent permitted by law, Highgrove Bathroom excludes all liability for damage or injury to any person, damage to any property and any indirect consequential or other loss or damage.
- All products must be installed by a licensed Trades person and in accordance to Australian standards/BSA regulations or warranty may be void.
- In some instances, water damage may not be covered by warranty; all cabinetry is water resistant but is not water proof.
- Isolation valves must be installed with all tapware and water pressure/temperature must not exceed Australian standards/BSA regulations or warranty will be void.
- Broken, chipped or scratched glass is not covered by warranty, (please make sure that all glass is installed by a licensed glazier and correct PPE is worn when installing or moving glass) all glass sold by Highgrove Bathrooms meets all required Australian standards.
The products available at Highgrove Bathrooms have been manufactured under the highest standards of quality and workmanship. All Highgrove Bathrooms products carry warranties of up to and including 15 years. Please refer to the table for warranty information per product. This warranty information is true as of December 2024.
All showers, tapware and toilets sold at Highgrove Bathrooms have been laboratory tested and certified compliant with the WELS scheme. An Australian Government standard put in place to help reduce unnecessary water usage. A WELS efficient shower head alone uses 40-50% less water and the average toilet flush uses under 1/3 of the water that a traditional toilet would. The WaterMark certification is used in relation to water supply, sewerage, plumbing and drainage goods. After being tested to comply with specific specifications and standards, the product can be WaterMark approved. Therefore you can be confident in the quality of your product when you see the WaterMark symbol. For warranty claims or enquiries, please contact your original place of purchase (found on tax invoice) and fill out the Warranty Request Form. A copy of your form will be emailed directly to the store for attention. Images of your product may aid your claim.
Accessories
Premium Accessories (Spin/Eden/Cielo/Evoke)
Warranty: 7 year replacement product or parts
Standard Accessories
Warranty: 2 year replacement product or parts
Basins
Solid Surface Basins / Vanity Tops
Warranty: 7 year replacement product: 1 year labour
Concrete Basins
Warranty: 2 year replacement product: 1 year labour
Terrazzo Basins
Warranty: 2 year replacement product: 1 year labour
Vitreous China Basins / Integrated Basins / Ultima Basins
Warranty: 5 year replacement product: 1 year labour
Baths
Solid Surface Stone Baths
Warranty: 7 year replacement product: 1 year labour
Concrete Baths
Warranty: 2 year replacement product: 1 year labour
Freestanding Baths
Warranty: 7 year replacement product (bath shell): 1 year labour
Drop In Baths
Warranty: 7 year replacement product; 1 year labour
Clawfoot Bath Feet
Warranty: 2 year replacement product; 1 year labour
Showers
Frameless Glass Shower Panels
Warranty: 2 year replacement product; 1 year labour
To meet Australian safety standards and for warranty purposes, toughened safety glass must be installed by a licensed glazier.
Semi Frameless Glass Shower Panels
Warranty: 2 year replacement product; 1 year labour
To meet Australian safety standards and for warranty purposes, toughened safety glass must be installed by a licensed glazier.
Hinges, Clips, Stablising Bars, U Channels
Warranty: 5 year replacement product; 1 year labour
Shower Bases - SMC
Warranty: 7 year replacement product or parts
Bath Screens
Warranty: 2 year replacement product; 1 year labour
EziLay Shower Trays & Niches
Warranty: 7 year replacement product; 1 year labour
Shower Outlets
Stainless Steel / Brass Shower Heads & Hand Showers
Warranty: 7 year replacement product or parts
Shower Outlet Fittings ( Wall Arms, Droppers, Elbows, Rails )
Warranty: 5 year replacement product or parts
Shower Heads & Handshowers (ABS)
Warranty: 2 year replacement product or parts
Accessories & Spare Parts
Warranty: 1 year replacement product or parts
Flexible Hoses
Warranty: 1 year replacement parts
Tapware
Premium Mixers ( Ollie / Spin / Eden / Symmetry / Evoke )
Warranty: 15 year Ceramic Cartridge replacement only (*1) Excludes Damage to ceramic disk cartridges from pieces of copper tube, plastic tube, sand, dirt or thread tube etc. All speciality finishes are subject to 2 year replacement product and parts and 1 year replacement product and parts & labour.
7 year replacement product and parts: 1 year parts and labour
Pull Out Sink Mixers
Warranty: 7 year ceramic disc & parts only: 1 year labour
Standard Mixers
Warranty: 7 year replacement product or parts; 1 year labour
Tapware Sets
Warranty: 7 year replacement product or parts (*2) Jumper valves and ceramic disk spindles; 1 year parts only.
Toilets
Wall Faced Toilets / Floor Pans / Wall Hung Pans
Warranty: 7 year replacement product or parts: 1 year labour (*3) Excludes valves, seats, button assembly, links, flush pipes and other internal components which carry a 1 year replacement warranty.
Bidets - Cora Smart Toilet
Warranty: 2 year replacement product 1 year labour
In Wall Cisterns & Push Plates
Warranty: 7 year replacement product
Parts / Valves / Accessories / Cistern Mechanisms
Warranty: 1 year replacement parts; 1 year labour
Soft Close Toilet Seats
Warranty: 1 year replacement parts
Vanities & Cabinets
Vanities
Warranty: 5 year replacement product: 1 year labour
Side Cabinets
Warranty: 5 year replacement product; 1 year labour
Concrete Vanity Tops
Warranty: 2 year replacement product: 1 year labour
Terrazzo Vanity Tops
Warranty: 2 year replacement product: 1 year labour
Polymarble & Stone Vanity Tops
Warranty: 5 year replacement product
Timber / Bamboo Tops
Warranty: 1 year replacement product
Finishing Touches
Mirrors
Warranty: 3 year replacement product
Mirrored Cabinets
Warranty: 3 year replacement product
LED Mirrors with Demister
Warranty: 3 year replacement product
Floor Grates, Bottle Traps & Wastes
Warranty: 7 year replacement product/parts
Heated Towel Ladders
Warranty: 3 year replacement product/parts
Kitchen + Laundry
Premium Sinkware ( Burazzo / Oasis / Cucina / & Farmhouse Sinks )
Warranty: 7 year replacement product: 1 year labour
Standard Sinkware
Warranty: 3 year replacement product
Rocher Granite Sinks
Warranty: 5 year replacement product
Accessories ( Cucina / Rocher )
Warranty: 1 year replacement product / parts
Laundry Cabinets
Warranty: 2 year replacement product