Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To the fullest extent permitted by law, Highgrove Bathroom excludes all liability for damage or injury to any person, damage to any property and any indirect consequential or other loss or damage.

  1. All products must be installed by a licensed Trades person and in accordance to Australian standards/BSA regulations or warranty may be void.
  2. In some instances, water damage may not be covered by warranty; all cabinetry is water resistant but is not water proof.
  3. Isolation vales must be installed with all tapware and water pressure/temperature must not exceed Australian standards/BSA regulations or warranty will be void.
  4. Broken, chipped or scratched glass is not covered by warranty, (please make sure that all glass is installed by a licensed glazier and correct PPE is worn when installing or moving glass) all glass sold by Highgrove Bathrooms meets all required Australian standards.
  5. Please refer to the website www.highgrovebathrooms.com.au for full product warranty information.

This warranty information is true as of 1/05/2021.

All showers, tapware and toilets sold at Highgrove Bathrooms have been laboratory tested and certified compliant with the WELS scheme. An Australian Government standard put in place to help reduce unnecessary water usage. A WELS efficient shower head alone uses 40-50% less water and the average toilet flush uses under 1/3 of the water that a traditional toilet would. The WaterMark certification is used in relation to water supply, sewerage, plumbing and drainage goods. After being tested to comply with specific specifications and standards, the product can be WaterMark approved. Therefore you can be confident in the quality of your product when you see the WaterMark symbol. For warranty claims or enquiries, please contact your original place of purchase (found on tax invoice) and fill out the Warranty Request Form. A copy of your form will be emailed directly to the store for attention. Images of your product may aid your claim. www.highgrovebathrooms.com.au

Accessories

  • Premium Accessories (Spin/Eden/Cielo)

    Warranty: 7 year replacement product or parts

  • Standard Accessories

    Warranty: 2 year replacement product or parts

Basins

  • Solid Surface Basins

    Warranty: 15 year replacement product: 1 year labour

  • Vitreous China Basins/Vanity Tops

    Warranty: 5 year replacement product or parts

  • Glass Basins

    Warranty: 2 year replacement product or parts

Baths

  • Solid Surface Stone Baths

    Warranty: 15 year replacement product: 1 year labour

  • Freestanding Baths

    Warranty: 7 year replacement product (bath shell): 1 year labour

  • Drop In Baths

    Warranty: 7 year replacement product

  • Clawfoot Bath Feet

    Warranty: 2 year replacement product

Showers

  • Frameless Glass/ Pool Glass

    Warranty: 2 year replacement product or parts

  • Semi Frameless Showers

    Warranty: 2 year replacement product or parts

  • Hinges, Clips, Spigots & Latches

    Warranty: 3 year replacement product or parts

  • Shower Bases - SMC

    Warranty: 7 year replacement product or parts

  • Bath Screens

    Warranty: 2 year replacement product or parts

  • EziLay Shower Trays & Niches

    Warranty: 7 year replacement product or parts

Shower Outlets

  • Shower Heads & Handshowers (Stainless Steel/Brass)

    Warranty: 5 year replacement product or parts

  • Chrome Plated Brassware

    Warranty: 5 year replacement product or parts

  • Shower Heads & Handshowers (ABS)

    Warranty: 2 year replacement product or parts

  • Accessories & Spare Parts

    Warranty: 1 year replacement product or parts

  • Flexible Hoses

    Warranty: 1 year replacement product or parts

Tapware

  • Premium Mixers (Ollie/Spin/Eden/Ottimo/Evoke)

    Warranty: 15 year ceramic cartridge replacement only (*1) Excludes Damage to ceramic disk cartridges from pieces of copper tube, plastic tube, sand, dirt or thread tube etc. All speciality finishes are subject to 2 year replacement product and parts and 1 year replacement product and parts & labour.

    7 year replacement product and parts: 1 year parts and labour

  • Pull Out Sink Mixers (Chevron)

    Warranty: 5 year ceramic disc & parts only: 1 year labour

  • Standard Mixers

    Warranty: 3 year replacement product or parts

  • Tapware Sets

    Warranty: 3 year replacement product or parts (*2) Jumper valves and ceramic disk spindles; 1 year parts only.

Toilets

  • Toilet Suites

    Warranty: 7 year replacement product or parts: 1 year labour (*3) Excludes valves, seats, button assembly, links, flush pipes and other internal compenents wihch carry a 1 year replacement warranty.

  • Bidets

    Warranty: 7 year replacement product

  • In Wall Cisterns & Push Plates

    Warranty: 7 year replacement product

  • Parts/Valves/Accessories

    Warranty: 1 year replacement parts

  • Cistern Mechanisms

    Warranty: 1 year replacement parts

  • Soft Close Toilet Seats

    Warranty: 1 year replacement  parts

Vanities & Cabinets

  • Vanities

    Warranty: 5 year replacement product: 1 year labour

  • Side Cabinets

    Warranty: 3 year replacement product

  • Glass Vanity Tops

    Warranty: 2 year replacement product

  • Polymarble & Stone Vanity Tops

    Warranty: 5 year replacement product

  • Timber/ Bamboo Tops

    Warranty: 2 year replacement product

Finishing Touches

  • Mirrors

    Warranty: 1 year replacement product

  • Mirrored Cabinets

    Warranty: 3 year replacement product (*4) 1 year replacement warranty applies to Mirrors on Mirrored Cabinets

  • LED Mirrors

    Warranty: 2 year replacement product

  • Floor Grates & Wastes

    Warranty: 5 year replacement product/parts

  • Heated Towel Ladders

    Warranty: 3 year replacement product/parts

  • Bathroom Fan Heat Lights

    Warranty: 3 year replacement product/parts (Bulbs not included)

Kitchen + Laundry

  • Premium Sinkware (Burazzo)

    Warranty: 7 year replacement product: 1 year labour

  • Standard Sinkware

    Warranty: 3 year replacement product

  • Accessories

    Warranty: 1 year replacement product /parts

  • Laundry Cabinet

    Warranty: 2 year replacement product

HomeLink Smart Home Automation System

  • E-Touch Wall Light Switch

    Warranty: 2 year replacement product

  • LED Dimmable Downlights

    Warranty: 2 year replacement product

  • HomeLink RM Remote Controls

    Warranty: 2 year replacement product

Warranty Request Form

Customer Details
NO PO BOX Numbers or Lot Numbers. Physical Street Address only.
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Fault Details
Upload Images
Please upload images of the product which you are claiming a warranty for, which will be included in your message to us. If no images are supplied, your warranty claim will not be accepted.
Company/ Tradesperson used to install product
Terms and Conditions

By hitting submit, the customer listed above agrees that they will be charged a fee by a Highgrove Bathrooms appointed tradesperson if:

  • The problem is due to incorrect installation.
  • The product is not deemed faulty.
  • The product is deemed to be damaged due to circumstances outside the control of Highgrove Bathrooms.